Our Liverpool display is accessible to all visitors, but due to being a grade 2 listed building, the main entrance to the White Star Line hotel only has access via steps. There is an accessible entrance further down the street on the corner of James Street and the Strand. This has an accessible lift which will take you down to the basement level and there you have access to the main lifts.

We recommend you contact the hotel when you arrive and a member of staff will come out and help you.

info@whitestarlinehotel

0151 272 1206

The exhibition usually takes around 1 hour, but it varies as some customers like to take more time than others, so we don’t limit anyone to a maximum length of visit.

A small bar and cafe will be open on the top floor of the White Star Line Hotel while the exhibition is running.

As this is a smaller display rather than one of our full exhibitions, we’re not able to offer free carer tickets for this particular event.

We do absolutely offer carer tickets at our full touring exhibitions, but this mini-display operates on a different structure with much tighter capacity and lower entry costs.

We still want everyone to feel welcome though, so if there is anything else we can do to make your visit easier, please let us know and we’ll be happy to help.

No food or drink is allowed into the exhibition.

No, as this is a smaller display rather than a full-scale exhibition. At most we could recommend groups of no more than 5 people,

Yes, you can make any changes to your ticket date or time by going to “Manage my booking” which will be in your confirmation email.

If you have purchased X-cover, please contact them via the details provided in your original ticket confirmation email and they will be able to help process a refund for you.

If you do not have X-Cover protection, please go to “Manage my booking” which will be in your original email confirmation, and from here you can request a refund through Ticket source.

If you cannot locate your tickets they may have gone into your junk folder, so it is worth checking there, and if you can’t see them please don’t worry, as we can check you in using your name when you arrive.